Private Policy and Terms

Website Privacy Policy

This Privacy Policy describes how rootedwithspruce.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Spruce Collective (“Spruce Collective”, “we”, “our” or “us”) respects your privacy. This Privacy Policy describes the types of information we may collect from you when you visit www.rootedwithspruce.com (the “Website”) and purchase our products and/or use services offered via the Website (the “Services”), how we use the information we collect, with whom we share it, how we protect it, and the choices we offer you regarding our collection and use of such information. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Purpose of collection: to provide customer support.

  • Source of collection: collected from you.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

Advertising Statement

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Lawful Basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;

  • The performance of the contract between you and the Site;

  • Compliance with our legal obligations;

  • To protect your vital interests;

  • To perform a task carried out in the public interest;

  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic Decision Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Advertising” section above.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.

Last updated: August 1, 2022

Terms and Conditions

Training Subscriptions and Cancellations

All subscriptions are auto-payments that renew every month until canceled via the policies below. To cancel your training subscription, you must email “CANCEL” to sarah@rootedwithspruce.com. Cancellations are not accepted in person or via TrueCoach app. Cancellation requests must be received at least two weeks before the next bill cycle in order not to be charged another month.

PLEASE NOTE: There are no refunds on any subscription option. All sales are final sale.

Returns

Subscriptions are not valid for return. To cancel your subscription, you must email Sarah at sarah@rootedwithspruce.com at least two weeks before your next bill cycle.

Participation in Training (Physical Activity)

The program is voluntary and the Personal Trainer, Sarah Kincart, will develop and guide participants through nutrition and/or exercise program(s) remotely. The online nutrition and exercise guides are designed for those individuals who do not have certain medical limitations regarding diet/exercise. If the participant’s medications, condition, or medical limitations should change during the program, they must notify the Trainer. It is recommended that participants have a yearly physical or more frequent physical examination and consultation with their physician as to physical activity and diet, so they are aware of what is appropriate for them. Participants acknowledge that they have either had a physical exam and have been given a physician’s permission to participate or have decided to participate without the approval of a physician.

The trainer is not a physician and cannot replace the advice and expertise of a physician.

The trainer may include recommended nutrition guidance to better meet my fitness goals. The trainer is a nutrition coach, not a nutritionist or registered dietician (RD), and she is legally not allowed to prescribe a specific meal plan for me. Any specific diet limitations need to be discussed with a physician, nutritionist, or RD to ensure proper monitoring.

Participants have the complete right to stop or decrease exercise at any time during a workout, and it is their obligation to notify a physician or seek medical attention immediately if they develop any symptoms such as fatigue, shortness of breath or chest discomfort.

Participation in the program includes but not limited to exercising, use of exercise equipment, and strenuous exertion (strength training) all of which increase heart rate and body temperature.

Exercise involves certain risks, including but not limited to, serious neck and spinal injuries resulting in complete or partial paralysis, heart attack, stroke, or even death. Also, injuries could occur to bones, joints, or muscles. Slips, falls, and unintended loss of balance could result in muscular, neurological, orthopedic, or other bodily injury. Part of the risk involved in undertaking any activity or program is relative to the participant’s own state of fitness or health (physical, mental, or emotional) and to the awareness, care, and skill which they conduct themselves in that activity or program.

Knowing the material risks and appreciating, knowing, and reasonably anticipating that other injuries are a possibility, the participant hereby expressly assumes all of the delineated risks of injury, all other possible risk of injury, and even risk of possible death, which could occur by reason of participation.

Participants hereby waive, release, and forever discharge to their Trainer, Sarah Kincart, from any and all responsibilities or liability for any present and future injuries or damages resulting or arising from my participation in any activities including but not limited to use of the nutrition guide, exercise, personal training or use of the equipment including any injuries and damages caused by the negligent act or omission of any of those persons or entities mentioned above.